The pros do not out weigh the cons - Account Manager Booking.com Employee Review

2.0
Jul 2, 2016
Recommend
CEO approval
Business outlook

Pros

-Alot of training in fun places. I was able to travel to several different major cities and meet great new people -Nice offices -opportunity to go to amsterdam 1-2 times a year depending on your level

Cons

unfortunately their are quite a few -The pay is incredible low compared to the industry and competitors.Most of the trainings I went to with other employees we continually talked about how we could be making substantially more at the major competitor -Mid level manager are absolutely terrible. I was overachieving all targets which is incredibly rare and was scolded multiple times about not making enough outbound phone calls. -All you can offer to your "partners" is more discounts or the option to pay more. With the current state of the hotel industry this is the last thing they want to do. The company/all OTA's are in a very turbulent time and I would not want to be around one in the next 5 years -Their really isn't much career growth here. They tell you everything is flat so their are no many steps to the top. Thats not what young professionals want to hear who want to climb the ladder. Company has a lot of side steps not steps up -Also travel benefit is terrible for a travel company. Half of the employees do not use it as they still have connections to old hotel chains and can get better rates. -Way to many accounts are given to certain account managers. The expectation is that you talk to all of your top accounts once a quarter. This is impossible when you have over 850. as many of these accounts have not been talked to and once you do they will always want contact. -Finally, they constantly ask for feedback but never want to hear it. We address many of these points in a engagement survey. When these point were brought up management turned it back around on us instead of communicating up the ladder of how it could be improved.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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