Ok but to much stress - Customer Service Representative Booking.com Employee Review

3.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

U work with international clients. Nice collegs.

Cons

Very rigid procedures. U cannot hepl people in most cases even if u want to. Your mood is going down and fast after the firsr 3/4 unhappy clients. And manangement (brain washed} only look on graphics...

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Booking.com Response
2mo
Thank you for sharing your experience. We’re glad to hear that working with international clients and colleagues has been a positive part of your role. At the same time, we’re sorry to hear that stress, rigid procedures, and the overall team experience have negatively affected your day-to-day work. We understand how important it is for employees to feel heard and supported, especially in demanding customer-facing roles. Feedback like yours is important as we continue working to improve the employee experience and the support available to our teams. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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