Great company, some awful HR - Anonymous employee Audible Employee Review

I love everything in Audible but one HR. As a non-resident employee who needs visa support, it is so import that the HR, who is in charge of this, to be helpful. However, the person does such a horrible job that I (and many similar colleagues) have to worry about every details, such as pushing her to prepare documents, constantly asking her about the status, etc. She almost always ignores your emails/IMs. I got frustrated everytime. The worst thing is she is the only person dealing with these kinds of stuff. You have no choices.