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      Audible

      Engaged employer

      Audible reviews

      Pleasant, change does occur though at a snails pace - Customer Service Representative Audible Employee Review

      4.0
      Sep 1, 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You own every contact. Rarely will you need to ask a lead out supervisor for assistance; conduct focus on customer satisfaction. Happy Hour Fridays and tickets to events throughout the year. Lunch every day and opportunities to show car your skill set.

      Cons

      Being customer care, you sometimes have to work those certain holidays, black Friday, day after Christmas, etc. After a year, Customer Care can become very repetitive. Need to switch it up or you can get complacent. Education is key, you really need to either have a degree or be close to finishing before you have a chance to work on projects. Like any job, need to learn how associate with higher ups.

      Explore other reviews about Audible

      5.0
      Jun 10, 2026
      Lead engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Audible is an Amazon company. I think as a whole, this company attracts people who are kind and fun spirited. Good product.

      Cons

      Disorganisation. Commute can be hard.

      5.0
      May 31, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Audible is an Amazon company. I think as a whole, this company attracts people who are kind and fun spirited. Some who come from other big tech companies may think us as nerdy or quiet but I think it’s the lack of toxic compatibility that you tend to see at those other companies. I purely enjoy working with my colleagues and the work that I do, which I can hardly say about the other big tech companies I worked at. Free lunch and commuter/parking benefit

      Cons

      5-day RTO. The headquarter is in Newark, NJ. The commute can be hard for some.

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