Going downhill - Software Engineer Asurion Employee Review

1.0
Mar 27, 2017
Recommend
CEO approval
Business outlook

Pros

-Flexible PTO -Some WFH opportunities -When time permits, innovation is encouraged. Some teams are utilizing innovative technology

Cons

-Expect to work insane hours to meet deadlines due to lack of proper planning or input from developers. Deadlines and HLE's are decided without any input from developers. Work life balance is a joke -Many teams refuse to meet even the most basic standards of quality. Complacency is rampant and many teams refuse to adapt to new technologies -The culture is toxic. Expect an environment of constant negativity, threats, bullying from management, everyone trying to throw others under the bus to save themselves -Management holds meetings about "personal development" that are full of veiled threats of being placed on improvement plans and having your bonus stripped -When major issues occur, the blame game is in full effect. It seems like finding a scapegoat is preferable to finding a solution, and don't expect management to have your back. They will happily throw you under the bus to preserve the status quo and make themselves look better

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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