Pros
Able to home work. Able to do other things while working. Save gas, babysitting, dog sitting and eating out costs.
Cons
Apple new standards to help customers is very robotic. Survey system is pretty messed up and affects your pay, ranking, and job advancement. Team Managers get pulled from the street and put in charge of veteran advisors...big morale buster. Team Managers pick their favorites and reap the benefits of being the teachers pet. The rest get kicked in nards for doing our job. Obnoxious, demanding, unrealistic, mean, foul mouthed customers. They seem to feel that just because they aren't standing in front of you, they can get extra nasty. You have to sit back and take it, even though it gets personal, you have to believe that it isn't.