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      Micromanaged - Technical Support Advisor Apple Employee Review

      2.0
      Jan 30, 2025
      Technical support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Health benefits and overtime and holiday pay. And discounts on devices to which I recently heard they no longer do.

      Cons

      Micromanaged with the metrics. Have to bid shifts every 3 months and your metrics determined your rank for shifts. Angry customers calling for things that they don’t understand about the device and taking it out on you. Very stress work environment.

      Explore other reviews about Apple

      5.0
      Jun 15, 2026
      Hardware engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Very goog place to work!

      Cons

      Not much. Sometimes very stressful.

      4.0
      Aug 28, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

      Cons

      ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

      1501
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