3.0
Feb 9, 2010
Former employee
Elk Grove, CA
Recommend
CEO approval
Business outlook
Pros
Generous benefits and perks such as vacation and sick time.
Cons
It feels like the culture is more of who you know then what you know. The training is very well done unless you are in a department that is not in the core of Apple Care (example: Itunes and MobileMe). Certain Managers do not seem to care or learn what we are supporting. Makes it very difficult to explain when there are legit issues that customers are upset about.