Pros
The reviews here on Glassdoor are going to be very positive throughout about Apple retail. Because the company itself uses very clever psychological methods in to making you believe your part of something amazing when in reality you just work in a shop. The job itself in terms of retail and your wage is not bad. But saying this the company can easily afford to pay employees in retail a lot more when you factor in that you must work weekends and late shifts. The perks they give have gone worse such as the healthcare is now done through an app where you still have to pay for Medicine yourself. The biggest pro is you will work with the most amazing people, believe me this is what will get you through your day.
Cons
Wow where do I start! You are micro managed so much. Believe me it’s like being in a real life call of duty game managers would constantly be on the radios checking where you are if your supposed to be where you should be. You are told in training that it’s all about customer service and there are no targets. That’s all a big lie you are measured on things like how much revenue you make for the store, how many business customers you introduce, how many iups you do. If your someone who speaks up and says what you believe working in an Apple store is not for you. Managers will bully you out and try and make you resign yourself by doing things like not promoting you, making you do stock room duties, make you do cleaning etc. Management don’t care about your happiness if your unhappy they will pretend like they care and listen to you but they won’t do anything about it. There facial expressions will just say it all. Managers know that they can replace you easily so they do not care if your feeling happy or down. This is an honest review of a very busy mall store in London I work in. The turnover rate of staff here is so high because they use and abuse people if your good at your job but don’t have a sucking up relationship with your manager get ready to get managed out. Someone resigns here every week because it’s just such a horrible atmosphere to be in