Over the years Amazon’s care for employees has decreased - Virtual Customer Service Representative Amazon Employee Review

2.0
Mar 18, 2025
Recommend
CEO approval
Business outlook

Pros

Medical aid Provident any retirement Education development - after a year of working with Amazon, they fund your studies for a certificate or diploma. They pay 750 for wifi They supply the equipment & inverter for load shedding. There are paid leave days and unpaid time off when its not too busy.

Cons

They want someone flexible - time, change in the business, new rules and restrictions. They also now started auto reply on calls. So the call will ring for a few seconds they auto answer. They also now record your surrounding with the desktop they provided. You eventually feel like a number than a person. Career growth is very hard, too many loopholes to apply for a new position as you need a manager to represent you on your application. Your manager can change every 2 months which makes applying for a new position difficult. As your new manager wont know you that well so you have to ask your previous manager to assist you or the other manager who you were with 6 months ago to assist you.

Explore other reviews about Amazon

5.0
Jul 4, 2026
Recommend
CEO approval
Business outlook

Pros

Cross training that helps for faster growth and more experience.

Cons

Sometimes you gotta hurry and find equipment or pit equipment before others snag them and leave you with the “bad” ones. That take forever to get repaired.

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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