Meh - Virtual Customer Service Representative Amazon Employee Review

3.0
Apr 24, 2019
Recommend
CEO approval
Business outlook

Pros

There is always room for growth. Your company metrics are always available for you to review. Weekly meetings to discuss different situations and issues peers have come across. Warm Transfers. Wonderful team leads.

Cons

Minimum wage. Prepare to be yelled at, then hung up on without getting a word in. Sometimes, fellow associates will COLD TRANSFER A SCREAMING CUSTOMER, which only upsets customers more (happened multiple times a day). Sometimes I was put into call teams that I was never trained in, which would tank my metrics until my team lead could figure out what happened.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, low stress, nice customers

Cons

Not guaranteed shift availability for any given week

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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