Amazon Work from Home review - Seasonal Work From Home Customer Service Amazon Employee Review

We were not trained properly. We watched 5 videos about amazon with no hands on training, then we were put on the phone with live customers. They did not care that we had no idea what we were doing or talking about. This honestly made me look at amazon differently. When I buy things from amazon, and call customer service, I now know that whoever is on the other end of the phone just might not have any idea what they are talking about. And that’s okay with management. This is not how I viewed Amazon before I started working here.