A Once Great Company ... - Vice President Operations AIG Employee Review

2.0
Sep 7, 2016
Recommend
CEO approval
Business outlook

Pros

* Some remaining very dedicated and hard working employees * Large organization with deep market penetration

Cons

* The organization is relying too much on over-simplified quantitative analytics in place of entrepreneurial spirit, product growth/innovation and good old solid insurance business relationship leadership and development. There is no simple black box for managing a leading P&C organization. All of these facets need to be measured. Too much reliance on one at the expense of the others ... * The organization has lacked a strategic business and organizational vision, in practice, for several years now. This has been evidenced by their haphazard approach to repeated organizational change, especially since the passing of the last leader the organization, Robert Benmosche and, especially since the Fall of 2015. Numerous grand business re-orgs/re-alignments and staff changes have already been scrapped several times within months and even weeks of their announcements. Talk about low morale and confusion within the employee ranks ... * Company reacting too haphazardly to outside investor pressures as well as Compliance and Regulatory environments ... as opposed to designing the best business strategy to drive market valuation for the organization. * Remember, Management does NOT equal LEADERSHIP. Many very good leaders have left the organization or were forced to retire, leaving mediocre managers to carry out never ending organization restructurings, without any true leadership convictions. * Although a large organization with large presence in many different market segments around the globe, due to the lack of strong Executive, Senior and Mid-level Management leaders left in the organization with solid insurance business knowledge and broker/client relationship skills, I would not recommend this company to young new hires looking to establish a career. Recommend other top P&C Insurance Companies instead, such as Berkshire Hathaway Specialty Insurance and the new Ace/Chubb, to name a few.

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5.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

great work life balance and great people

Cons

Slow career advancement vs. other firms

3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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