I have been working at AIG full-time (More than a year)
lots of vacation time
good pension package
lots of people work from home, so dont get that work culture as much
I worked at AIG full-time
Systematic and efficient working place; respecting staff
Many hierarchies; having to follow procedures
I have been working at AIG full-time
Employees are a lot of fun and managers are helpful
Honestly few downsides I just left because I developed passion in a different area.
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I worked at AIG full-time (More than 8 years)
I really enjoyed working with my co-workers. The work was interesting and in my group there was a lot of support. Varied work daily. Never a day where you'd be bored. Out of all the insurance companies to work for I felt like AIG was a pretty good place to work.
Too many other tasks other than underwriting. Top heavy company although that was being overhauled. A lot of uncertainty and lay-offs. High stress job with average pay. A lot of competition within groups to perform which created a stressful environment especially for those of us who weren't necessarily "client facing" Not a lot of room to advance - at least in my area. As I said, they were trying to reduce the amount of managers. At one point we had 5 managers for a team of 5 or 6 underwriters.
Advice to Management
Let your employees do the jobs they were hired for. Stop creating so many needless tasks. Let people focus on what they're good at doing. Also, you should have never moved the admin work to the Philippines. Big mistake!
I worked at AIG full-time (More than 5 years)
Canada is a growth country for AIG and being invested into and on radar of senior executives at HQ.
Dysfunctinonal. Not a lot of local country autonomy.
Good balance between work and life
There is a lot of bureaucracy
I have been working at AIG full-time (More than 10 years)
The work itself is very challenging and interesting, from a technical and intellectual point of view. This is due to the type of business this company writes. This is very rewarding, and one of the main "retention" factor for claims handlers and underwriters.
Also the claims handling philosophy has not changed for the past 15 years (no matter what people say): we try to "find" coverage, and stretch coverage as much as it is legitimate to do. We're tough as we won't cover a loss for which no premium was paid; but we're fair. But when there is coverage, we're not cheap, contrary to many competitors.
The systems - computers, but also the "work flow / procedures / protocols / red tape", no matter how you call it: everything that is not insurance per se, is terrible. I say "terrible" as I don't want my review to be blocked by a moderator.
You would not believe how many steps exist, and how many people are involved in something as simple as "receiving an email". I recently counted 5 persons, including me, and TWO managers to process the receipt of an email sent by a broker to a claim analyst. No, this is not the government. It's AIG.
"We know money."
Also, there is no technical or clerical support. The management is deeply convinced that it is more economical to have clerical work done by an employee earning in the 6 digits plus bonus, than by an assistant at at 30 to 40K. Okay, then. Whatever works in your dimension. (But this is common to almost all general insurance companies, now. But, at least, their computer and IT systems WORK).
Advice to Management
Go back to how we worked prior to that "paperless" adventure. We used to be efficient. We had a great reputation (In canada, at least)
The company was not ready for "paperless". It is still not ready for it. In canada, we are in commercial insurance field. Going "paperless", when your work consists in handling thousands and thousands of pages of documents, often complex by nature, requires a TOP NOTCH IT system, and clerical support to boot. It's sad, but just face the reality: AIG is worst off than it was circa 2001. So let us work without that crappy claim system, and put it back in operation when it will be up to 21st centuries standards.
(Also: did AIG purchased OneClaim from a bankrupt Life or Dental health Insurance system or what? Totally useless for commercial lines insurance).
Really, trust your claims / underwriting professionals: they know what to do, and they do deliver. All you have to do is to remove the obstacles (IT and operational systems) between the professionals and the claims/or business and clients. Managers, you know money? Well, we know claims handling and underwriting. So please get your systems out of the way, our clients are waiting for their checks. Thank you.
I worked at AIG full-time (More than 10 years)
Technological advancements being used to make process smoother
Performance review being rated with the same job grade but different duties/department
Advice to Management
Provide better long term compensation specially for tenured employees
I have been working at AIG full-time (More than 8 years)
- good opportunity to learn and specialize
- great team members
- many internal resources
- too hierarchical with a lot of red tape
- pay increases are not great, sometimes inexistent
- promotions only for selected few depending on who you know and what people in head office think of you, even though you have limited interaction with decision makers. Manager has to support you and praise your achievements or you will be overlooked.
- employee attrition is high, those left behind have to pickup the slack.
Advice to Management
Wow cost us significantly more than the benefits. It is helpful but nothing a real manager could not have managed to figure out and implement without wasting all the additional resources of sending a team from region to region. That money could have been better spent elsewhere.
Great people to work with
No training to climb up the ladder
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