Underpaid, Overworked, Unappreciated, Unvalued - Implementation Consultant ADP Employee Review

1.0
Oct 9, 2023
Recommend
CEO approval
Business outlook

Pros

Not many to share, but the pros are being able to take off without any issues outside of black out dates.

Cons

Everything about ADP is a sham. Let’s start with the pay and diversity. If you do not have blonde hair blue eyes with fair skin don’t expect to earn much money. I “have spoken with employees who have said positions were created for them” that must be nice. I personally work with those who fit the description with the same job title and earn about 7% -9%less than they do nothing is different we started at the same time, but I earn less. the only difference is being a minority .it’s hard to truly not feel upset about this the merit increases are laughable as well. I will say in general you are never rewarded at any company for your tenure and will always have to leave the company to get paid market rate or above , however ADP pays under market value by 25% and their merit increases are less than 3-5% which is an industry standard. I was giving a 2% which was pro-rated to 1.89% after my first year and a bonus that was also pro-rates. This equates to less than $13 more a paycheck after taxes. I was told ADP is “Conservative” with merit increases which just means in professional terms they’re cheap and don’t invest in you. Is is bad to want your employer who is executive heavy company to pay you a livable wage with inflation going up and living costs rising? Thanks for helping me cover a gallon of milk I appreciate you being conservative. I feel the company has a facade image of being active and positive with diversity/ inclusion, however they barely have any minorities in executive or leadership roles and if they are it seems more like a created role to uphold this image. I feel like I am number rather than a contributor to the company. In my role we are constantly pressed with tight deadlines that causes many errors to occur and when it does your leader will put everything on you. The other issues I’ve experienced being told I should know a little bit of everyone’s job and more will be expected of me after the slap in the face of a merit increase. It’s one thing if you already pay low wages and don’t plan on investing in your employees who are shouldering the load, but don’t expect anyone to do more or know more if pay does not commensurate with the role. There are many employee who feel the way I do, but we will not speak up in fear of retaliation and let’s face it in todays current landscape it’s hard to find another role so we’re all stuck. I truly hope this will be changed at some point, however I’d highly doubt it as I see people leave or are discouraged and end getting let go due to the unrealistic expectations. My opinion is if you’re looking to work at ADP know that it is only to help you learn the industry of HCM and you go elsewhere. The company ie truly tone deaf and has yet to make strides to improve that is why most employees on the in implementation sector are all 2 years or less within the company if that tells you anything. Looking forward to a shift in employers hiring in 2024 so I can go somewhere I will be paid fairly, appreciated, respected, and valued.

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ADP Response
2y
Thank you for taking the time to write this review as we value all feedback. In regard to your concern, it is ADP's policy to provide equal employment opportunity to applicants and our associates without regard to their race, color, religion, national origin, or any other basis prohibited by law. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com.

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5.0
Jun 17, 2026
Recommend
CEO approval
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Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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