IC - Implementation Consultant ADP Employee Review

3.0
Jul 8, 2023
Recommend
CEO approval
Business outlook

Pros

Liked my co-workers and manager was supportive

Cons

Training- you are in 5-6 months of training that only really prepare you for the 1st three months of client analysis. After that, you have to follow a checklist that you need to do ( which was out of order and needs to be updated). Hybrid- this job should be fully remote. We are hostage into coming into the office 3 days/week to collaborate. Problem is, everyone is so buried with their clients that most of our collaboration is done through Webex anyway. Not to mention if multiple people are on client calls, it is very loud and sometimes you cannot hear your own client speaking. We were moved to salary in which we knew what was coming- getting buried with more clients to where the workload becomes tough to manage. Tons of turnover which means we got even more clients. Management seemed to think that after the recent hiring spree, we were golden.. not true. Many have left for fully remote positions and $15-20k more in salary.

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ADP Response
2y
We appreciate the time you spent with ADP and the insights you shared about your experience. Your feedback will be shared with our leadership teams, so we can better improve our process.

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5.0
Jun 17, 2026
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CEO approval
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Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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