Ask yourself why turnover is so high - District Manager ADP Employee Review

2.0
Aug 31, 2022
Recommend
CEO approval
Business outlook

Pros

Incentives and money are great Many fun people to work with

Cons

Turnover in the sales team is incredibly high. The pay is good, so before working here, ask yourself why salespeople keep leaving. Although salespeople are assigned territories, many different sales teams call into the same accounts, and it's a constant battle to fight and keep your name on accounts. I've never seen anything like this before. There is so much animosity between the sales teams because of the way the territories are set up that it causes distractions and a general sense of paranoia. They constantly roll out new tools without testing them and demand we use them, then backpedal after we all put hours of time in and show that the software is broken For a tech company, the archaic systems we use would be laughable if it wasn't so painful. Trying to find out details about a customer is a long, convoluted process, and there are so many legacy systems floating around with no support that it's impossible to help customers Customer service is shockingly bad, as is implementation. You'll constantly be fighting negatives because of continual failed service and implementation teams that don't do their jobs, and there is no accountability on their side. You spend more time managing angry customers than selling Very little sales support. Lots of tools and general, vague pdf documents, but no real support when we need assistance from various departments. Unless you're physically in head office, most internal emails go into a black hole, and you'll spend far too much time following up in a futile attempt to get other departments to do their jobs

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ADP Response
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Explore other reviews about ADP

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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