Great at first, not anymore - Anonymous employee ADP Employee Review

1.0
May 19, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers are supportive because they are going through the same stress. LOA policies for folks that need it. PTO wasn’t hard to use.

Cons

Management. The main reason I left. We only heard from our managers during covid, never heard from the senior leadership not once, minus an email about surveys. When a mass exodus of people started happening, no word from leadership, they acted like it wasn’t happening. The capacity was a joke, no one understands it, and everyone is over worked. The move back to the office in the middle of summer seems inconsiderate since most kids are out of school and all daycares are full. I don’t feel like they focus on quality has they use to, it’s about money. There are too many personal relationship/friendships that make it difficult to get a new role. There has been no round tables to discuss how employees feel or any check in from the SLT. The benefits are expensive, and low pay for the positions. Managers/Leadership will take credit for work you’ve done when getting promotions. I wish it was the way it was years and years ago where ADP was more remote and seemed to care about their employees well being.

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ADP Response
5y
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

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Cons

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2.0
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Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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