Not The Company It Once Was - Human Capitol Management Consultant ADP Employee Review

2.0
Sep 7, 2019
Recommend
CEO approval
Business outlook

Pros

ADP is still the industry leader in human capitol management and the perks are exactly what you would expect from a large company.

Cons

ADP stopped valuing their own employees years ago. They have been shedding people who worked there for years and actually understood how the mainframe worked as well as the ins and outs of payroll, benefits and time. They started new mega-centers and populated them with people who often had no background in the industry. Those people were put through 8 weeks of training (too many classes to absorb at once) and given a mentor to help them through their first setup. The job takes at least a year to become functional but new people were expected to "ramp up" in about three months. With all the layoffs that went with those new-hires the workload is completely unmanageable. A friend who is still there told me she is carrying around 40 clients - the Company's stated quota for that job was 15-18. The demands continue to rise and the concern for the employees and for the clients continues to drop. The Company motto seems to be "Just get it done".

avatar
ADP Response
6y
Thank you for sharing your review with us on Glassdoor. Your experience is valuable to us and helps us to improve our processes. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information so that we can look into it, please contact us at hr.associate.relations@adp.com.

Explore other reviews about ADP

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
ADP Response
3d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
See reviews by: Helpful|Rating|Date|All