Pros
The company has a discount website. Some management actually cares about thier employees and will provide additional training. The workforce is very diverse; people of different ethicity and life styles. If you have the stats to support it, you can get whatever shift you want durring the annual shift bid.
Cons
The new QAs have 25% of the call center on disiplinary actions. Some of the management abused the ability to grant VTO so even if needs are met and things are slow, you have to take an attedance hit if you need to go home. Your annual salary increase is given by your supervisor so if you have a less than stellar manager, they may give you a small percentage for your raise, the maximum is 5%. If you are on any type of action plan you do not get a raise at all. Feedback on postions within the company that you applied for that you don't get are "You would have been bored" or the other favorite "there were better qualified canadites". Looking at the people who get the positions, they have ties to management, the neice of the operations manager, the girlfriend of a supervisor, etc. The job discription for internal jobs is very generic and the salary is posted by bands but you dont know what amounts are in that band. There is a required 40 hours of training a year but most of the classes are for things you already know, how to provide customer service or effective listening. There used to be an employee recognition program to be able to reward a fellow employee for things but that stopped two years ago. You are unable to trade a shift, for a day or until the next bid, with someone because no one takes the same mix of clients as you. Two years ago they promised to lower the number of clients a person took, mine increased to over forty.
