Job Security, Simple Profitable Business Model, Great mid-career company! - Manager ADP Employee Review

4.0
Dec 1, 2012
Recommend
CEO approval
Business outlook

Pros

The ADP business model is very simple and uncomplicated . Get client's payroll business, make a little money ongoing, mix and stir. All roads leads to getting a company's payroll business. However for the past 5 years, there's been a big noticeable shift to be more of a "Consulting" firm versus a "Processor". That's not an overnight process, but with Carlos Rodriguez at the helm, it's great. He's the people's choice CEO. And the people that gravitate to him are people you WANT to walk for on multiple personal and professional levels. With the recent acquisition of the RightThing and their inroads into the BPO market, they are making a name for themselves above and beyond just running payroll. Pluses - No brainer business model - Job security. Tenure at ADP is crazy. You're still a baby if you have less than 20 years of service - Lots of internal opportunity. 57,000 worldwide employees means you have 56,999 job opportunities. - Networking opportunities. Thousands of companies using ADP and all those clients have jobs and contacts that open up even more opportunities. - passionate service oriented people are the most successful at ADP - locations all over the country and heavy reliance on people working remotely from their homes - Business decisions are made for business decisions. - I highly recommend this place for those in mid-career. - It's a way cool place if you are GLBT

Cons

You need to understand the pros above first and you can find your cons. - It's not a glamorous business model. Margins are thin at times so you can see the cheapness throughout the organization. - lots of tenure means that it takes forever to weed out the bad hires. - 57,000 employees in SILOS. - ADP hasn't historically invested heavily into it's systems and IT SHOWS. Don't be coming here if you will get shell shocked seeing COBOL source code from the 60's still in use today. - Did I say they were cheap? - This is not good for fresh college faces. You'll fit right in if you love 90's, 80's pop culture.

Explore other reviews about ADP

5.0
Apr 19, 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Fantastic training and involvement in the sales process.

Cons

It can get a bit tedious as the work is mostly phone calls

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
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