Pros
The brand appears to be performing well commercially.
Cons
The treatment of junior employees in some departments is deeply concerning. Staff at the lower end of the hierarchy are often expected to manage workloads that are completely disproportionate to their level and pay. Despite regular communication celebrating the company’s financial success, some employees are paid so little that meeting basic living costs can be a genuine struggle. Pay reviews are consistently disappointing and fail to keep pace with inflation. While senior leadership regularly shares positive business updates and strong company performance, salary increases for junior staff can feel tokenistic and disconnected from the realities of rising living costs. There is a culture of excessive pressure where employees feel unable to raise concerns about workload without fearing negative consequences. Rather than receiving support, those who speak up can find themselves blamed for not coping. The result is high turnover, poor morale, and widespread burnout. Several colleagues left after experiencing sustained stress, and it was not unusual to see people visibly upset during the working day. Management communication can be dismissive, patronising, and at times lacking in empathy, creating an environment where people feel expendable rather than valued or developed. Concerns raised to HR did not appear to result in meaningful action, reinforcing the perception that employee wellbeing was secondary to business performance. Too often, employees are expected to simply absorb increasing pressure rather than being given the support, resources, or staffing needed to succeed.
