Definity Reviews

3.7

70% would recommend to a friend

(169 total reviews)
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Rowan Saunders

77% approve of CEO

64% positive business outlook

Reviews by job title

169 reviews
2.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Generally good flexibility for scheduling, unlimited sick days (but you are punished if you actually take them) Excellent teammates that turn into life long friends. Pets in the office Volunteer days if you want to use them. Some WFH days.

Cons

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

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Definity Response
3w
Thank you for taking the time to share your detailed feedback and for your many years of service with Definity—we truly appreciate it. We’re glad to hear that you’ve had positive experiences with flexibility, your teammates, and some of the programs we offer. At the same time, we’re very sorry to hear about your experience regarding culture, leadership, and workplace environment. What you’ve described is not the experience we strive to create for our employees, and your feedback is important in helping us better understand where we need to improve. We take these concerns seriously, particularly around psychological safety, leadership accountability, and employee well-being. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.
4.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

- good manager - supportive environment - decent pay

Cons

- less fun and interactive culture

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Definity Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear that your experience has been a positive one, and we truly appreciate your perspective as a current member of the team. Your insights help reinforce what we’re doing well and guide where we can continue to grow. Thank you for everything you contribute to Definity—we’re grateful to have you with us.
4.0
Jan 15, 2026

A Great Place to Build a Career with Supportive Teams

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I genuinely enjoy working at Definity. I’m fortunate to be part of a great team and have had the opportunity to work with supportive and inspiring leaders. There has been real room for growth in my role, and I’ve been able to connect with people across many areas of the business. The culture overall feels positive and collaborative, and I do believe it’s a great place to work. Compensation is generally fair, though there are still some small disconnects at times. Benefits are solid and comparable to other organizations, and vacation entitlement is very fair. With the Travelers acquisition underway, I’m hopeful for even more opportunities to grow, learn, and showcase my skills to a broader audience.

Cons

Workloads can be high depending on the department, and I’ve noticed higher turnover in some areas. Additionally, there are moments when recognition feels inconsistent. Sometimes it feels like certain leaders overlook the importance of acknowledging their people for positive contributions—not just when something goes wrong. Recognition goes a long way, and more consistent positive feedback would make a meaningful difference. At times, it can also feel like the senior leadership team is a bit removed from employees at the front lines. More visibility and connection from SLT could help create a stronger sense of alignment across the organization.

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