Toxic culture undermines employee wellbeing - Claims Definity Employee Review

2.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Generally good flexibility for scheduling, unlimited sick days (but you are punished if you actually take them) Excellent teammates that turn into life long friends. Pets in the office Volunteer days if you want to use them. Some WFH days.

Cons

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

avatar
Definity Response
2w
Thank you for taking the time to share your detailed feedback and for your many years of service with Definity—we truly appreciate it. We’re glad to hear that you’ve had positive experiences with flexibility, your teammates, and some of the programs we offer. At the same time, we’re very sorry to hear about your experience regarding culture, leadership, and workplace environment. What you’ve described is not the experience we strive to create for our employees, and your feedback is important in helping us better understand where we need to improve. We take these concerns seriously, particularly around psychological safety, leadership accountability, and employee well-being. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

avatar
Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
1.0
Jan 24, 2023
Recommend
CEO approval
Business outlook

Pros

excellent individual contributors and team leaders

Cons

leadership has a high handed and disdainful attitude toward rank and file employees, culminating in the decision to force employees back in office 2 days a week without any discussion of safety concerns after working from home has produced exceptional results. This is a company that more than a half dozen times, starting in late 2020, thought it was a good time to reopen offices. Their solution this time is to simply refuse to acknowledge safety concerns, cancel large meetings and hide. It's clear they failed to learn from their disastrous attempt to save money by culling lazy, greedy do nothing IT workers and outsourcing many services, a disastrous failure that's taken them the better part of a decade to fix. They're unconcerned about loss of life, moral and quality employees who are receiving offers of higher pay without unnecessary risk of death for poorly defined, unquantifiable goals. They claim to be committed to fighting climate change but apparently see no connection between climate change and forcing hundreds of people to commute every day.

7
avatar
Definity Response
3y
Thank you for sharing these concerns with us. A return to the office for employees was always in our communicated direction, but we understand that it means a change for many employees. Protecting the safety of our colleagues and ensuring that our teams feel valued remains our top priority. To do so, we maintain health and safety protocols at each of our offices and continue to consult healthcare professionals as employees return to having in-office / in-person moments. Our hybrid model is designed to be flexible as an opportunity for employees across different teams to collaborate and strengthen connections. We know it is not a “one size fits all” approach, so we’ve left it to the discretion of our teams to create a schedule that makes sense for them. If you have concerns about the hybrid approach, we’re here to help and we recommend that you reach out to your manager or Human Resources at hrsharedservices@definity.com.
See reviews by: Helpful|Rating|Date|All