DealerSocket Reviews

- constant change became quite frustrating

There's a lot to unpack and I likely won't hit everything that bothered me and my coworkers at this company. Solera acquired DealerSocket in the summer of 2021. Leading up to the official acquisition, there was a growing lack of job security among the staff. The pandemic caused a hiring freeze that ever ended. Workloads were slowly building up as the occasional employee left and their position was never filled. Salaries weren't very compensating. They were enough to get by, but that's about it. A raise for me was around 50 cents per hour after a year of employment. Offshoring to India was a quickly growing goal for the company and a major pain point for employees. My department was told through a Zoom meeting at one point that two Indian writers buys one American. The meeting was set up to answer questions and address concerns regarding Solera's impending acquisition of the company, so they failed miserably there. DealerSocket also just didn't seem to trust its employees. Spyware was installed on every company laptop, which employees in response saw as a huge breach of privacy. The spyware would record how often you were active, how often you were idle, how much time you spent in each application, and even take occasional screenshots of your screen. Which means if an employee in an important department is handling something like customer credit card numbers, whoever was reviewing the screenshots would see this clearly. Then came the mass layoffs. Most of my department was called into a meeting on a Monday morning and told they were getting let go and were immediately locked out of the system. Others were given a three month notice and were expected to pick up the work of the immediate layoffs. It was the most heart-wrenching thing to see fantastic, hardworking workers get pushed out the door in the scale that DealerSocket did. Following this, the micromanaging got abysmal. Top management wanted all remaining managers and supervisors to meet constantly with their team members. For me, it was a daily event and if one day was viewed as "underperforming" to their standards, they wanted to know why, which was really jarring considering I never missed my monthly deadlines.