Despite being a large, multi-country organisation with multiple UK offices, the company only offers statutory maternity pay (SMP) — the legal minimum required by UK law.
In contrast, research shows that:
- Only about one in four UK employers now provide just the statutory minimum maternity pay
- Larger organisations (with 1,000+ employees, such as CSG) are around 95% more likely to provide enhanced maternity pay than smaller ones. Yet Customs Support does not
For a large, well-established company, offering only statutory maternity pay places it well below the level of support typically provided by comparable employers. Many competitors and peers — especially large employers — offer enhanced packages such as several months of full pay, which help with recruitment, retention and employee wellbeing.
The lack of better maternity support here sends a message that female talent and working parents aren’t prioritised, and makes it harder for women to join, stay, or progress in their careers. This is especially stark given the company’s scale and resources compared to smaller independent employers where statutory maternity pay is more understandable
