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      Customertimes

      Engaged employer

      Customertimes Reviews

      4.1

      76% would recommend to a friend

      (330 total reviews)

      Dmitry Sidney

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      4.1

      Work/Life balance

      4.0

      Senior management

      4.0

      Career opportunities

      3.9

      Culture and values

      3.8

      Compensation and benefits

      Customertimes has an employee rating of 4.1 out of 5 stars, based on 330 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Customertimes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      330 reviews
      2.0
      Oct 11, 2022

      Disappointing if you care about your professional growth

      Salesforce marketing cloud consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      - comprehensive health insurance - you can work from anywhere in the world - on some projects you can choose your own hours - company pays for Salesforce certifications

      Cons

      - few learning opportunities: if you are hired as an SFMC consultant, it is very hard to get a chance to work on projects which involve other technologies (especially if you are interested in technologies which are not Salesforce related - they are covered by offices in South America and Eastern Europe) - unclear career path: you are supposed to follow a personal development plan but it is not clear what that can lead to in the long term (e.g. a promotion, a pay increase...) - no bonuses - company operates fully remotely and does little to encourage team building: it is easy to feel alienated - little transparency: you don't know how your salary compares to other people's and on what basis it is increased - little diversity: strong preference given to Ukrainian men in leadership, no specific action taken to increase diversity - not at all what is promised in the recruitment process, especially in terms of opportunities for professional growth - only 2 weeks of vacation

      avatar
      Customertimes Response
      3y
      Hello SFMC Consultant! I am grateful for your feedback. I think you are raising some things that we definitely need to consider. In terms of one of your comments we definitely agree that, "Encourage employees to meet in person, e.g. by giving them access to coworking spaces in major Canadian cities," to address this we have re-opened / expanded our Toronto office after it was closed during then height of the COVID Pandemic and we are opening and office in Vancouver. We also have recently done Sr. Management Social road shows to meet with our teams in Toronto, Vancouver, and Montreal. I hope you will see the impact of those efforts where you work soon. Regarding you other important comments about accuracy of your job description, and personal development and career plans, I would encourage you to reach out to you manager, or if you feel more comfortable please reach out to you HR Business Partner or me directly. Your feedback will be handled in confidence, and I am confident that we can put in place plans to address your concerns. Thank you again for sharing you valuable feedback. Believe it or not I value these types of reviews immensely, because they likely will yield the best opportunities for us to improve.
      1.0
      Feb 7, 2023

      No growth or promotion

      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, no weekend work.

      Cons

      Everything else - no promotion or bonuses, no significant allocation on projects.

      4.0
      May 22, 2021

      A wholesome global IT company with a heart

      Senior marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Supportive, talented, hard-working, collaborative, and empathic colleagues where everyone shares a common vision to accelerate the organization's growth 2. Leadership is very supportive of employees' ideas and strategies. They will go out of their way to help us succeed in our roles and meet our goals. 3. Corporate Social Responsibility - member of the pledge 1% org 4. Good Compensation and Benefits 5. Decent work culture with diverse employee base 6. High Accountability, Corporate Governance, and the willingness to listen to employees' feedback and concerns

      Cons

      Customertimes is experiencing some growing pains which are natural for any growing organization(s). 1. Hiring challenges impeding the ability to grow 2. Lack of global HR policy focusing on the mental well-being of employees 3. Some of the departments operate in silos with repetitive and misdirected projects & priorities 4. Expectations to perform from day one are high

      Viewing 1 - 3 of 330 Reviews
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      ReviewsCustomertimes reviews

      Glassdoor has 387 Customertimes reviews submitted anonymously by Customertimes employees. Read employee reviews and ratings on Glassdoor to decide if Customertimes is right for you.