Does Customer Service Representative pay their employees well?

According to anonymously submitted Glassdoor reviews, Customer Service Representative employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Customer Service Representative. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Customer Service Representative?

75% of Customer Service Representative employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customer Service Representative 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Customer Service Representative?

Customer Service Representative (77) , Customer Service (22) , Customer Service Representative (CSR) (15) , Customer Service Agent (6) , Customer Service Advisor (4) , Customer Service Associate (4) , Call Center Representative (3) , Sales (3) , Chat Agent (2) , Customer Support (2) , Flight Attendant (2) , Sales Representative (2) , Senior Customer Service Representative (2)

What are the pros of working at Customer Service Representative according to real employee reviews?

"Good people to work with" ((in 11 reviews)); "Good management and convenient to work" ((in 7 reviews)); "Great place to work and has benefits" ((in 5 reviews))

What are the cons of working at Customer Service Representative according to real employee reviews?

"Less Pay and so many disputes" ((in 5 reviews)); "Long hours and very high call volume" ((in 4 reviews)); "+ no bonus and increment" ((in 4 reviews)); "Good discount perks, staff sales, great holiday benefits, decent salary." ((in 3 reviews))

Skip to content Skip to footer

Notifications

Customer Service Representative

Customer Service Representative Reviews

4.3

75% would recommend to a friend

(235 total reviews)

66% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.9

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

3.7

Work/Life balance

Customer Service Representative has an employee rating of 4.3 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

235 reviews

5.0

Sep 8, 2025

Construction Engineer

Construction engineer

Recommend

CEO approval

Business outlook

Pros

this include a large volume of detailed, anonymous employee reviews, salary reports, interview insights, and company benefits information that can help job seekers and employees make informed decisions. It offers a wealth of company and job listings, and its user-friendly platform allows for easy access to anonymous company insights and employer branding opportunities

Cons

refers to several different companies featured, including a digital branding agency, a European business law firm, and the security software company Contrast Security

3.0

Apr 16, 2025

Great entry-level experience, but limited growth

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Supportive team environment, paid training, and decent work-life balance. The office culture was friendly, and managers were approachable.

Cons

Growth opportunities were limited, and salary increases were minimal. High turnover made it hard to build a stable team.

5.0

Apr 6, 2025

Work

Front desk agent

Recommend

CEO approval

Business outlook

Pros

Good money and not much to do

Cons

Bad work environment, really boring

Viewing 1 - 3 of 235 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation and benefits

Deloitte

3.5★Compensation and benefits

IBM

3.6★Compensation and benefits

Starbucks

3.6★Compensation and benefits

Customer Service Representative reviews FAQs

Reviews Customer Service Representative reviews

Customer Service Representative

Customer Service Representative Reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Construction Engineer

Great entry-level experience, but limited growth

Work

Top companies for "Compensation and Benefits" near you

Customer Service Representative reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Customer Service Representative reviews FAQs