Computer System Integration Reviews

We are disappointed to receive this feedback which we don’t believe reflects the culture at CSI that we take pride in, our business has been built upon and our employees are so proud of. We are always open to any fair comments that give us insight into the employees’ experience at CSI Ltd. Throughout your employment your manager and the HR team were always present to support you with any concerns that could have been addressed. In addition, exit interviews are conducted which give you the opportunity to voice any further concerns that gets directly fed back to the Senior Leadership Team and we endeavour take action upon reasonable suggestions. We are sorry to read that your experience was that CSI was a toxic place for females to work, throughout 2021/22 we have rolled a number of initiatives to improve employee experience as a whole, part of our 2023 strategy will put a key focus on Diversity and Inclusion . Effective September 2021 the company rolled out an annual pay review cycle which will take place each September. This year we put focus on supporting our employees, with the cost of living crisis in mind, with a fixed increase based on salary brackets which was very well received. Sales team commission plans are discretionary and are reviewed each year, they are competitive and market aligned. Our company values are ‘think client’, ‘excel together’ and ‘deliver exceptionally’, each client has a dedicated Service Delivery Manager who work with them and collaborates internally with our services and support teams. Our Customer Satisfaction Scores demonstrate excellent and above industry average measures, along with our very good NPS scores. We have implemented initiatives through the business this year to improve internal communication these include monthly All Hands calls, Senior Leadership Team question channel, ‘a guest’ in team meeting programme and continuously encouraging return to the office, on a hybrid basis, to improve cross-departmental collaboration. We operate an internal recognition process to recognise contributions on a peer-to-peer basis as well as manager/Senior Leadership Team recognition. We strive to deliver exceptionally, and poor performance is addressed through the appropriate channels. We appreciate the time taken to provide feedback and are always looking to improve. We are fully committed to providing a positive experience and ensuring fair and equal treatment for all.