ByDesign Technologies Reviews

Pay is low in comparison to other companies. Management micromanages to the 100th degree, across all departments. It isn't necessarily their fault. They are simply the inherent effects due to a lack of caring by leadership to manage IT systems, or architecture of the (archaic) software, which makes it near-impossible to support their clients in a timely manager, which snowballs into lack of trust in the development team and blame to the other departments. And to keep it all bottled up the leadership tries to micromanage everyone into a false sense of efficiency. Furthermore, the shelf life of their employees is very short, so the few people that stay to take on a leadership role are usually not of a high enough caliber to be considered for a leading role by most other company standards. Some of the management at this company should seriously, NOT be managing anyone.

Where do I start. The company has no idea how to run a business. Every week (no joke) they are changing some process or re-organizing their internal structure. You have to track every minute of your time as management reviews your entries and will ask questions if you take too much time on a ticket. They monitor your phone, IM and emails. The entire senior management philosophy is built on mis-trust, disrespect and undermining of the middle managers. One Director has been there 9 years and is despised by EVERY employee but is still a Director. The other director is only out for himself and will throw any of his subordinates under the bus. If the owner had one ounce of good leadership skills he would rectify that situation. The technology is archaic - a lof of classic ASP. No effort to re-invest and innovate but to put band-aids on their existing code. Every week there are about 100 new defects that come through support. Absolutely no emphasis on quality - its all about how fast can you turn it around. They gouge clients and nickle and dime them to death. They also try to convince clients certain issues are not defects (like a button that has no event wired up). Really? I click this button and nothing happens and that is not a defect?? They treat their customers and employees like MIke Vick treats his dogs. They have lost some big clients and a number of existing clients are unhappy. Jeff (owner) is a smart guy but has no leadership skills. He is abrasive, arrogant and the most distrusting person I ever met. It is utterly mind boggling that the company has been as successful as it has. I just don't see how that is sustainable into the future.