Appen Reviews | Glassdoor.ca

Appen Reviews

Updated 18 October, 2017
343 reviews

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2.7
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Mark Brayan
88 Ratings

343 Employee Reviews

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Pros
  • By far the best work from home experience I've had (in 253 reviews)

  • Flexible hours - choose when you work (in 63 reviews)

Cons
  • Strict 20 hours per week schedule (if you fail it - you will get fired) and you can work no more than 4 hours per day (in 23 reviews)

  • No benefits aside from a small PTO accrual (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Part-time, easy enough, work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evauator in Ottawa, ON
    Current Employee - Web Search Evauator in Ottawa, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    - Work from home
    - Easy work

    Cons

    - Not enough work
    - Contract basis
    - Monotonous


  2. Helpful (5)

    "Would not recommend"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Appen part-time

    Pros

    Work from home is a benefit.

    Cons

    Not a very good job.


  3. Helpful (17)

    "Web Search Evaluator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator
    Recommends
    Positive Outlook

    I have been working at Appen part-time

    Pros

    Very Interesting and easy work to at free time working from home

    Cons

    Difficult to pass Search Exam of 34 questions

    Advice to Management

    Put answers to 34 questions on Search


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Great part time work that has steadily contributed to my freelance career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator in Toronto, ON
    Current Employee - Web Search Evaluator in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    No nonsense, clear expectations and tasks. The pros that come along with freelancing - hours and environment is up to you, and so on. Although I communicate with my team only over email I do feel connected, and over the year and a half that I've worked with my team I can see our progress.

    Cons

    I would like more hours. No benefits. If you have a hard time focusing yourself on the computer and managing your time you may face difficulty.

    Advice to Management

    Perhaps make it more clear where an individual fits in to the business as a whole.

    Appen Response

    24 Jun, 2016 – Sr. Vice President, Human Resources and Crowdsourcing

    Thank you for your review. We are happy to hear that you enjoy the hours and flexibility. Your feedback is helpful as we are constantly working to improve our processes.


  6. Helpful (8)

    "Hard but satisfying"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work at home, flexible hours, short period of work a day, good pay, excellent training material, great communication with the staff.

    Cons

    No job security, training on your own time (without pay), low tolerance for mistakes. Hard training and qualification process. Isolating work from home.

    Advice to Management

    Don't be to hard on newbies. The learning curve is longer than you think.

    Appen Response

    24 Jun, 2016 – Sr. Vice President, Human Resources and Crowdsourcing

    Thank you for providing feedback on your experience with Appen. We are constantly working to improve our processes, and information like this is a big help to us.


  7. Helpful (13)

    "Terrible Rating System"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Consultant
    Current Employee - Independent Consultant
    Negative Outlook

    I have been working at Appen part-time (Less than a year)

    Pros

    -You work from home. Nothing else.

    Cons

    After hearing my friend talk about how good this kind of job is(he works for a competitor) I decided I wanted to try it out... I soon learned that this company will exploit you at any chance they can get. Their rating system doesn't even make sense and the rules change at the whims of a supervisor... yes that means you will constantly get the "wrong" answer even if the supervisor is clearly wrong. The appealing process is a joke, it's just for show.

    Everything is monitored, there are over 15 metrics, if you fail any of these you are given a warning..and forced to spend another 10 hours studying and doing exams for free. This is horrible system when you realise that you have so many different metrics that will land you in trouble which is on top of making "good judgements" that cost you because the supervisors rate horribly.

    Believe me, you will constantly stumble across erroneous ratings(but they don't care, they will simply blame you for it and ask more of your time).

    I'd stay away, there are companies with better rep out there.


  8. Helpful (6)

    "Do not Apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator
    Doesn't Recommend
    Negative Outlook

    I have been working at Appen part-time (Less than a year)

    Pros

    - a lot of resources
    - there is help if you need it

    Cons

    - i am hoping to get paid 1.5 months AFTER my work, never seen the my paycheck yet
    - constant monitoring and auditing of your work
    - very subjective metrics they use to evaluate your work
    - you get a stipend for doing the tests on the conditions of you passing and starting production, you probably make less than minimum wage for this
    - realistically have to spend 6 hours to get 4 hours of paid work, since the hours you get paid are while you are in production
    - it is essentially a internet sweatshop


  9. "Good work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Search Evaluator
    Former Employee - Web Search Evaluator
    Recommends
    Positive Outlook

    I worked at Appen (Less than a year)

    Pros

    you can work whenever you want

    Cons

    limit of 20 hours a week

    Advice to Management

    give the consultants more projects


  10. Helpful (1)

    "Great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Appen full-time (More than 10 years)

    Pros

    Unmatched for diversity in the workplace. I've met so many great people, and I have made amazing, lasting friendships.

    Cons

    It's not perfect. Staff treat long hours as normal. You are expected to take calls early in the morning and late at night. There can be a lot of pressure to meet deadlines.


  11. Helpful (3)

    "Social Media Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Appen part-time

    Pros

    Working from home and setting your own hours for the week is extremely convenient. Generous amount of unpaid time off if you need to request it for any reason.

    Cons

    The work gets extremely repetitive and tedious.


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