Working at Rackspace | Glassdoor.ca

Rackspace Overview

San Antonio, TX (US)
5001 to 10000 employees
1998
Company - Private
Enterprise Software & Network Solutions
$2 to $5 billion (USD) per year
Unknown
Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® ... Read more

Mission: Our mission is to make computing simple and powerful for businesses.

Our vision is to be recognized as one of the world's greatest service companies.

Rackspace Reviews

3.5
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Joe Eazor
26 Ratings
  • "Different groups, Different culture"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Big company with lots of amazing people, small perks, decent on-boarding process, and opportunity to move around between groups.

    Each group tends to have a slightly different culture. Mine is phenomenal, and I feel like I'm surrounded by a bunch of close friends. We're able to agree and disagree openly, which is fantastic for engineering staff that sometimes needs to make difficult decisions quickly.

    The CEO is a call-it-like-I-see-it kind of guy. While this might be harsh or a shock for some people, I would always rather have an honest a difficult conversation than be left in the dark or not given details I need to make decisions.

    The company's core values, as lame as that might sound, are solid. It's not uncommon for a company to choose buzzwords as their values, but what's rare is to see a company that actually takes the time to define what each core value means to the organization and how employees are expected to uphold them at all times.

    Cons

    Tasks and team objectives can move quickly, and some people just can't handle the context switch. This isn't a "con" for everyone, but if you want to work in a static environment from 9am to 5pm, you probably won't enjoy Rackspace.

    Also, if you're a minimum effort kind of person, you'll probably feel very out of place in the company. Everyone I've met works as thought they ran the company, and they take pride in giving Rackspace a good name. If you're not looking to do the same, you'll feel very left out.

    Advice to Management

    Encourage teams to find a culture and character of their own, but push them to demonstrate the core values.

See All 1,271 Reviews

Rackspace Photos

Rackspace photo of: Group of Rackers outside The Castle in San Antonio
Rackspace photo of: The Fanatical Jacket Award Wall
Rackspace photo of: Corporate Olympics
Rackspace photo of: Pay It Forward Award
Rackspace photo of: Celebrating Hulk Hogan's Birthday
Rackspace photo of: Racksburg Bikes
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Rackspace Interviews

Experience

Experience
63%
15%
22%

Getting an Interview

Getting an Interview
49%
19%
19%
4
4
3
2

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Technician Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Rackspace (San Antonio, TX (US)) in November-2017.

    Interview

    Interview with Team Lead 1 on 1. If successful, 2nd interview with 2 higher-ups. If successful, you get a call and get on-boarded, otherwise, you get a call that states you were not good enough.

    Interview Questions

    • What would you say to a customer after accidentally deleting his entire e-mail history / account?   Answer Question
    • What is the difference between IMAP & POP3?   Answer Question
See All 439 Interviews

Company Updates

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Rackspace Awards & Accolades

  • Fortune Best Tech Workplaces, Fortune, 2017
  • Fortune's 50 Best Workplaces for Parents, Fortune, 2017
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