AnswerPlus Snapshot
At Answerplus we believe that in order to provide our customers with the highest level of service we must put them last.
As the voice of our customers, our Customer Service Receptionists (CSRs) or Virtual Receptionist as they are often referred to, come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be compensated well, encouraged, coached and supported.
As the judges of our success, we put our customer’s callers next in line. Our value to our customers can only be measured by our response time, accuracy, courtesy, and overall service to their callers.
Finally, we are dedicated to treating our clients honestly, fairly and ethically, ensuring that our rates are competitive and that we always deliver on our promises and commitments.
As the voice of our customers, our Customer Service Receptionists (CSRs) or Virtual Receptionist as they are often referred to, come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be compensated well, encouraged, coached and supported.
As the judges of our success, we put our customer’s callers next in line. Our value to our customers can only be measured by our response time, accuracy, courtesy, and overall service to their callers.
Finally, we are dedicated to treating our clients honestly, fairly and ethically, ensuring that our rates are competitive and that we always deliver on our promises and commitments.
AnswerPlus has been in the business of helping people since 1961. Since then, our company has expanded from one office in Hamilton, ON to four offices, located in Hamilton, ON, Toronto, ON, Montreal, QC and Edmonton, AB. We employ approximately 350 staff across all sites.
We are a 24/7 inbound call centre that specializes in live virtual reception and urgent response. Our customer service representatives (CSRs) make days and change lives, one call at a time. We take pride in our unique and award-winning approach to customer service.
Our culture is what sets us apart from other employers in our industry. Our team strives to leave a positive impression with every caller and improve the image of the company they are representing. When you talk with an AnswerPlus CSR, you can hear the smile in their voice. We consistently spend 75% of our energy, our time, and our resources directly on our CSRs, coaching them to their full potential.
We are looking for people that are not just a cultural fit, but a cultural add. This means that they contribute positively to our culture and add value to AnswerPlus. Inclusion, diversity and support are crucial to our call centre environment. We ask you to show up as full self, so our team can foster genuine connections and celebrate what makes you, you. As a result, we have an average tenure of 9 years, which is unheard of in the call centre industry. This has allowed us to achieve and sustain our strong culture.
We are a 24/7 inbound call centre that specializes in live virtual reception and urgent response. Our customer service representatives (CSRs) make days and change lives, one call at a time. We take pride in our unique and award-winning approach to customer service.
Our culture is what sets us apart from other employers in our industry. Our team strives to leave a positive impression with every caller and improve the image of the company they are representing. When you talk with an AnswerPlus CSR, you can hear the smile in their voice. We consistently spend 75% of our energy, our time, and our resources directly on our CSRs, coaching them to their full potential.
We are looking for people that are not just a cultural fit, but a cultural add. This means that they contribute positively to our culture and add value to AnswerPlus. Inclusion, diversity and support are crucial to our call centre environment. We ask you to show up as full self, so our team can foster genuine connections and celebrate what makes you, you. As a result, we have an average tenure of 9 years, which is unheard of in the call centre industry. This has allowed us to achieve and sustain our strong culture.
