It's not giving. - Customer Service Representative AnswerPlus Employee Review

2.0
May 17, 2024
Recommend
CEO approval
Business outlook

Pros

- Supervisors are really nice and really understanding, they generallly will check in on you if you are going through a tough time and will help you manage your work with it. - Even for a WFH job the coworker relations are great. I always have a great time with my coworkers. - The pay is okay. - Clients can be really cool and I enjoy helping them most of the time. It does require a lot of patience and keeping your calm but I love doing what I do. -Its easy feeling welcome within the company. I went to a few events with the company and had an amazing time.

Cons

- Management is unresponsive. They send e-mails all day and won't respond to your urgent matters. They will leave you on delivered for months. They will work on your requests with a delay. - Schedules are apparently based on tenure, but this is not respected. Some people will get a fixed schedule some will not, your schedule changes all the time and they dont tell you. Good luck finding a routine. - Same thing for statutory holidays. They will give the day with time and a half very randomly even though they say its based on tenure. - The management is disorganized. It seems one person takes on more than they can do and it results in a lot of missed deadlines, lots of "we are working on it" and then we don't hear at all from said project for months. -Benefits where? - Rules about vacations are flip-floppy. -Prioritization of business needs over employee wellness.

Explore other reviews about AnswerPlus

5.0
Oct 8, 2023
Recommend
CEO approval
Business outlook

Pros

The ability to work independently nearby with a team.

Cons

Non stop calls, high volume.

2.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

It’s extremely easy work. You just have to be able to spell correctly & have decent grammer.

Cons

it’s a dead end job. Only take this job if its your last resort.

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