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      Zoom Communications

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      Customer Success Manager (CSM) Interview

      Nov 10, 2021
      Anonymous interview candidate
      Paris

      Other Customer Success Manager (CSM) interview reviews for Zoom Communications

      Customer Success Manager (CSM) Interview

      Apr 5, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Zoom Communications (Paris) in Oct 2021

      Interview

      i had the pre screening interview with the recruitment person from Zoom then the interview with the hiring manager Jon Hanson and the feedback given was not justified , the hiring manager said i would want to move to another position quickly which i think it totally not true. i am very disappointed with that feedback that is totally subjective

      Interview questions [1]

      Question 1

      i was not asked many questions , mostly about my vision of the csm role
      1 Answer
      1

      Application

      I applied online. I interviewed at Zoom Communications

      Interview

      Everything was smooth until the final round (out of 4 interviews). I was ghosted and I had to f/u with HR to see if there was a decision and they told me they decided to move forward with the other applicant. If I never f/u, they will just ghosted me. Please respect candidate's time and update them accordingly, specially when they made it to the last round and are waiting for your response. Also, 4 interviews is excessive (HR, Manager, team member and Director).

      Interview questions [1]

      Question 1

      They asked me all the products offered by Zoom and how much I knew about the telecommunication industry.
      Answer question

      Customer Success Manager (CSM) Interview

      Mar 20, 2024
      Anonymous employee
      San Jose, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Zoom Communications (San Jose, CA)

      Interview

      Five step process with the team, leadership, and HR. Positive experience, transparency, and relevant questions were asked. Over prepared for it. Overall, good experience with the team and the process was smooth

      Interview questions [1]

      Question 1

      How would you describe yourself on a team?
      Answer question

      Customer Success Manager (CSM) Interview

      Apr 8, 2026
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Zoom Communications (Chicago, IL) in Mar 2024

      Interview

      The process was set up by Zoom's AI virtual assistant, Zoe. It was super easy to book my time and the coordination process was seamless. It was by far my easiest and most convenient interview process in terms of scheduling/time.