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      Zoom Communications

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      Customer Success Manager (CSM) Interview

      Mar 1, 2021
      Anonymous interview candidate
      Singapore
      No offer
      Negative experience

      Application

      I applied online. The process took 3 months. I interviewed at Zoom Communications (Singapore) in Jan 2021

      Interview

      Initial with HR ,then with hiring , then with hiring manager's managers. Duration takes really long almost a month to set up all the interviews. Interview is about 45mins each with many situational scenarios case. It went all well but then HR went on silence after that too. No follow up at all. Reached out to ask for the updates but receive none. Thats quite unprofessional...Understanding that they are growing at a fast pace but is only courtesy to update candidates even if they want to reject you. Thought it went well but since the ghosting.. is really a waste of time right here!

      Interview questions [5]

      Question 1

      Why do you want to work for Zoom
      Answer question

      Question 2

      Why do you want to leave your company or previous job
      Answer question

      Question 3

      Situational qns regarding customer success
      Answer question

      Question 4

      What motivates you, what is your passion
      Answer question

      Question 5

      How do you think you can bring values to this role
      Answer question
      6

      Other Customer Success Manager (CSM) interview reviews for Zoom Communications

      Customer Success Manager (CSM) Interview

      Apr 5, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Zoom Communications

      Interview

      Everything was smooth until the final round (out of 4 interviews). I was ghosted and I had to f/u with HR to see if there was a decision and they told me they decided to move forward with the other applicant. If I never f/u, they will just ghosted me. Please respect candidate's time and update them accordingly, specially when they made it to the last round and are waiting for your response. Also, 4 interviews is excessive (HR, Manager, team member and Director).

      Interview questions [1]

      Question 1

      They asked me all the products offered by Zoom and how much I knew about the telecommunication industry.
      Answer question

      Customer Success Manager (CSM) Interview

      Mar 20, 2024
      Anonymous employee
      San Jose, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Zoom Communications (San Jose, CA)

      Interview

      Five step process with the team, leadership, and HR. Positive experience, transparency, and relevant questions were asked. Over prepared for it. Overall, good experience with the team and the process was smooth

      Interview questions [1]

      Question 1

      How would you describe yourself on a team?
      Answer question

      Customer Success Manager (CSM) Interview

      Apr 8, 2026
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Zoom Communications (Chicago, IL) in Mar 2024

      Interview

      The process was set up by Zoom's AI virtual assistant, Zoe. It was super easy to book my time and the coordination process was seamless. It was by far my easiest and most convenient interview process in terms of scheduling/time.

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