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      Xactly Corp.

      Part of Vista Equity Partners

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      Related searches: Xactly Corp. reviews | Xactly Corp. jobs | Xactly Corp. salaries | Xactly Corp. benefits
      Xactly Corp. interviewsXactly Corp. Customer Success Manager interviewsXactly Corp. interview


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      Customer Success Manager Interview

      Feb 3, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Xactly Corp. in Feb 2022

      Interview

      I received an email asking that I take an assessment as the first step in the interview process. I don't dedicate time to antiquated assessments prior to having at least a few interviews to see if the job is a good fit. I replied that I was withdrawing myself as a candidate for the role.
      4
      avatar
      Xactly Corp. response
      4y
      Thank you for your feedback and sorry to hear your experience was negative. We understand the objective assessment tools can sometimes be an extra step in the process. We have been working to take this feedback into improving our processes which will eliminate these situations in the future.

      Other Customer Success Manager interview reviews for Xactly Corp.

      Customer Success Manager Interview

      Feb 23, 2019
      Anonymous interview candidate
      San Jose, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Xactly Corp. (San Jose, CA) in Feb 2019

      Interview

      The interview process started much like everywhere else. I applied online, had a phone screen and then told I would talk to a hiring manager. Before scheduling a call with the hiring manager I was asked to take a mandatory assessment required by their PE firm (Vista Equity). I “passed” the test and the recruiter scheduled a meeting with the hiring manager. The call went well and was told that I should interview with some team members. I interviewed with two other team members and received positive reviews after each conversation. I was then asked if I would fly from CA to Denver for the final interview at their SKO. They also asked for references as they would be moving very quickly after the final interview. I accepted their request and provided my references. I flew into Denver early morning and took an Uber to the hotel where the SKO/interview was going on. After getting there I was taken to one of the banquet rooms and listened in on an hour or two of their SKO sessions. I was then walked out to the hotel lobby where they would conduct the interviews. I interviewed with 5 people from the team (2 of which I already interviewed with). After the 4 hours of interviewing I had to hurry back to make my flight home. I left Denver enthusiastic and sent out individual thank you emails to everyone I spoke with. The following week I heard nothing. I reached out twice to get some updates and was told they were still waiting to sync. Finally I got an email that said the standard “we’ve decided to move forward with another candidate”. I was shocked and disappointed but also wanted some feedback so I asked if there was any. I was told that “unfortunately there was no feedback”. After almost 10 hours of interviewing and 7 hours of personal travel to give zero feedback is just unacceptable and completely disrespectful to any candidate. I guess I expected more out of a company under the Vista umbrella but I have never experienced a more unprofessional and disorganized interview process as the one at Xactly.

      Interview questions [1]

      Question 1

      How many accounts do you think a CSM should/could manage?
      1 Answer
      5

      Customer Success Manager Interview

      Jun 7, 2018
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Xactly Corp. in Jun 2018

      Interview

      I had great interaction the first time. In the middle of the process, I had a family emergency occur and decided to remove myself from the process. I kept the recruiter in the loop and they encouraged me to apply again because I was a "Strong Candidate with great potential." I asked if I would have to go through all the tests again, and they said no. I was told to email directly should anything pop up. So, when the same role became available again, I emailed the recruiter I had been previously dealing with. She ignored my email, so I sent a message through LinkedIn. She responded by telling me to apply through the website, and 5 minutes after I applied, I got a rejection email. I have been reading through the reviews and other candidates experiences - seems that this recruiting team has a very HIGH opinion of themselves, and truth is a value they don't understand. If this is how their first impression is made, makes me glad I didn't get further or accept a role.
      3

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