Customer Service Representative applicants have rated the interview process at Walmart with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 89 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 14 days.
Common stages of the interview process at Walmart as a Customer Service Representative according to 89 Glassdoor interviews include:
Background check: 16%
Group panel interview: 15%
One on one interview: 15%
Skills test: 12%
Phone interview: 10%
Presentation: 8%
IQ intelligence test: 7%
Personality test: 7%
Drug test: 7%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Walmart (Albemarle, NC) in Mar 2016
Interview
Scenario type questions mostly. Good idea to practice ahead of time. The questions are skills related as well as personality based. This interview was kind of hard for me because I dont have much customer service experience. They ask for scenario type situations from school, experience, etc.
Interview questions [1]
Question 1
Name a time when you had to collaborate with a team?
I applied online. I interviewed at Walmart (Toronto, ON)
Interview
large tabled interview with 15 staff, round table interview approach where each speaker had the chance to answer one by one. pretty unformal approach creating a relaxed atmosphere where I was comfortable to speak.
I applied through other source. I interviewed at Walmart (Laval, QC)
Interview
Very simple but can be nerve racking because at times it’s done in groups. But other than that you just need to sound confident. it doesn’t really matter if you answer the same as the other person you’re interviewing with as I said,
just sound confident
Group interview and speed questions where it is similar to speed dating. You are given scenarios and you have to communicate how you would solve the issue. Overall it was a relatively easy interview if you have customer service experience.