I applied online. I interviewed at Waitrose (London, England) in Feb 2019
Interview
a joke too hard stupid questions - how dare you recruit people like this waste of time and energy you should be ashamed of yourselves but your not instead of this rather tiresome practice why don't you go to your stores and see how the people you employ act - perhaps you would change the question process -
Interview questions [1]
Question 1
your collegue is ill they told their manager and can go home.
your collegue left you their tasks but you have your own tasks you don't think you can finish them. do you tell your collegues and split them. tell your manager. tell your cloougue to tell theirmanager.
stupid they have already doen that and they leaving - next question.
you notice they are still here unwell do you leave your tasks tell your busy colleagues to do the tasks tell the sick collegue to do the tasks leave your tasks and tell yourmanage by the way you are all working to tight deadlines --- stupid questions -
Thank you for your review. We are sorry to hear that your interview experience was not what you would expect. Our interview questions have been created to be fair and consistent across our shops and have been carefully designed to draw out the behaviours we would expect to see from our Partners. We try to include scenario based questions within the application process that are real possibilities in the role. Thank you again for your feedback and we will pass the on to the relevant Partners to consider for future recruitment.
Other Customer Service interview reviews for Waitrose
It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios
Interview questions [1]
Question 1
How would you respond if a customer wanted your opinion on what they should order
Online test multiple choice scenario questions an ranking yourself, then 2nd stage is interview and work in group to solve questions like e.g. what do you do if we don't have a certain product a customer wants
I interviewed at Waitrose (Welwyn Garden City, England)
Interview
Group interview, had several people split into smaller groups which they then asked to collaborate on questions. Seemed important to be communicative, and open to the feedback of others interviewing.
Interview questions [1]
Question 1
What are the importnant aspects to customer care to consider whilst being a JL partner.
