I applied online. The process took 1 day. I interviewed at Waitrose (Worcester, England)
Interview
Began with a 1:1 face to face interview which was fairly easy going and relaxed. Followed by a group task. There were 6 in my group and another 6 in a separate group on a different day. We were given various scenarios in a fictitional store & had to create an agreed action plan. It was ok but I found it difficult to take on board all the info in the 5 min reading time.
Interview questions [1]
Question 1
Tell me how you felt when you were told to do something differently.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?
