I applied online. The process took 2 weeks. I interviewed at Waitrose (High Wycombe, England) in Jul 2016
Interview
There was an initial online interview based on a variety of in store situations. They were about 20 in total and their primary aim was to find out what kind of employee you would be. I would advise to pick answers that did not involve getting a manager involved and choose answers that highlight you as ambitious and independently capable. Next is an in store interview split into two sections. In the one on one interview again promote that you are an ambitious and independently capable worker. In the group interview make sure to be very vocal and prove that you can work well in a team by listening to others ideas whilst contributing your own.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?
