I applied online. I interviewed at Vanguard (Scottsdale, AZ) in Mar 2012
Interview
Two managers talking initially about the heat here in Arizona, general ice breaking conversation. They then described the interview process and explain they would be, i.e. STAR type questions. They also allowed time for questions at the end.
Interview questions [1]
Question 1
Tell us about yourself.
Tell me about a time when you went above and beyond for a client" etc.
They also asked about a time when you had a difficult client, what happened and how did you diffuse the situation.
I applied through other source. The process took 4 weeks. I interviewed at Vanguard (Malvern, PA) in Sep 2022
Interview
The interview for this role was a behavioral interview. The interviewers were very nice and made it easy to become comfortable so the pressure was not as bad once the interview began.
Interview questions [1]
Question 1
Tell me a time when you had to train or develop across divisions?
I applied through university. I interviewed at Vanguard (Valley Forge, PA)
Interview
Initial phone interview to get a gauge on your resume and personality. In-person interview had multiple rounds; group presentation to show what Vanguard has to offer, 1-on-1 and panel style interview, group tour of the campus. STAR format interview with basic questions. Performed a case study to determine how one would handle a problem situation/client. Fancy titles aside, this is a call center job through and through.
