I submitted an online application, and was contacted to set up a phone interview that lasted 30-45 minutes with some basic behavioral questions. At the end of the phone interview I was invited for an in-person interview at the Charlotte office. At the office there were two hour-long interviews, one was a case study and the other was behavioral questions (STAR format).
Interview questions [1]
Question 1
Coming from a non-finance background the case study activity was a little difficult, but they are understanding. They mostly just as you to look at a situation and explain how you would approach it and then there is a brief role playing activity. The focus is less on the technical information and more on the interaction.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?