I applied through a recruiter. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Sep 2018
Interview
Phone interview and in person interview, Very professional but also very welcoming. Everyone I came in contact with was personable and very approachable. They made sure to come up to everyone and introduce themselves. Was a large group of us that came in to interview and it still felt personal. Standard STAR format for in person interview.
Interview questions [1]
Question 1
Tell me about a time you had to convey the same message to multiple different groups?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call