I applied through university. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC) in Jan 2017
Interview
Went through two rounds of interviews. First was over the phone, then a followup in the regional office. Overall, a good interview experience. Only drawback was the delayed hiring process and the subsequent late start date.
Interview questions [1]
Question 1
Describe an experience where a customer was displeased/unhappy with your product or service. How did you respond and resolve the situation?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call