Overall the process was pretty straight forward. Interviewed with HR, then the hiring manager, then an AE, and lastly presented to the hiring manager and a CSM. After spending countless hours working on a presentation and presenting to the team for 20-30 minutes, I was told that I would hear back on a decision within a week. After a week, I received nothing back and followed up with HR and the hiring manager, but didn't receive a response. It has been 4 weeks since I presented and still haven't heard back. I understand if I was not selected for the role, but please have the respect for a candidates time and effort to at least provide a simple update.

-Recruiter Phone Screen -Interview with CEO -Interview with CTO -Interview with Head of CX -Virtual Onsite -Case Study The CEO seemed entirely disinterested and asked the same questions, worded differently, throughout the interview. The CTO also asked very generic questions. I didn’t get the sense that either of them understand Customer Success and it felt like they were asking questions that turned up in a Google search. Generally speaking, it’s also a ridiculous amount or work/effort for such a small company when you’re more than likely far more experienced than anyone on the interview panel as far as Customer Success.