I applied online. The process took 4 weeks. I interviewed at USAA
Interview
STAR interview method is used. Had a phone interview first that was followed by an in person interview. Make sure you come prepared with your own questions to ask about the position.
I applied online. The process took 1 week. I interviewed at USAA in Aug 2024
Interview
My first interview was with the recruiter - The recruiter asked about my claim experience as well as my experience with claim handling software. She also asked about how much my current company allows me to pay out without manager approval.
Second interview was with 2 hiring managers. Both were really great guys. Super chill and asked targeted questions regarding how I would deal with upset customers. The questions the hiring managers asked were STAR........Situation - Task - Action - Result
Interview questions [1]
Question 1
Explain how you have dealt with an upset customer.
Very difficult a lot of questions asked based on STAR, scenarios based on experience and hypothetical
Situations, strengths and weaknesses. They asked a lot of questions in different ways to see how you would answer and if you would answer the same way. Thorough
