I applied online. The process took 2 weeks. I interviewed at Toast Inc (Boston, MA)
Interview
I initially had a phone interview and that went well so they asked me to come in for a interview. I met with 4 people over the course of 3 hours. That also went really well and I walked out wanting the job. I was told I would hear back in a week. After 10 days I had not heard back so I emailed the person that would have reached out to me. I got a response several days later telling me that I was a great fit but they thought I would get bored with the role. From there I was asked to look at other available positions at toast and let them know what I was interested in. I did this and never heard back. This is 2 months later and I still never heard back. Extremely unprofessional in my opinion. Lucky for me I found a new job and didn't have to hound toast to get back to me
Thanks for sharing your experience with us. I’m sorry to hear that our communication and follow up was less than perfect. We will use your feedback to grow. Best of luck to you in your new position and thanks again for sharing!
Other Customer Service Representative interview reviews for Toast Inc
I applied online. The process took 1 week. I interviewed at Toast Inc in May 2025
Interview
Very laid back interview, with three total. all online or over the phone. Nothing super intense, just basic questions about skills/general interest in the position. Was told to look into the STAR interview method!
Interview questions [1]
Question 1
Tell us an experience that challenged you while in customer service?
Very smooth interview process and enough time given to the employee to serve their notice in previous organisation and have some break in between unlike other companies who always look for immediate joiners
Straight forward process. I was contacted by recruiter. I had two rounds of interviews and was denied after the second round. The process took about 1 month to get a response
