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      Tagoras

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      Operations Manager Interview

      Dec 12, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Tagoras

      Interview

      The interview process presented a unique approach to evaluating candidates for leadership roles. Instead of the typical case study, candidates were asked to address three of the company's existing core issues (see questions below). This method, while innovative, could benefit from clearer communication regarding expectations and timelines. One area for improvement is in the communication of critical steps in the process. For instance, the recruiter never mentioned a "test". When I accepted, I was initially given a one-week timeframe to prepare a comprehensive plan, but this was unexpectedly shortened to 48 hours. While I managed to submit a detailed 13-page proposal within this revised timeline, clearer guidelines from the outset would have been appreciated. I was informed that my application was closely considered, and ultimately, another candidate was chosen for better cultural alignment. While I respect this decision, I have concerns about the potential use of my proposal - which I developed based on my professional expertise - by the successful candidate. This experience has underscored the importance of safeguarding intellectual property in such processes. In conclusion, while I didn't secure the position, the experience has been instructive. I've since applied components of the 13-page plan to other consulting projects with positive outcomes.

      Interview questions [1]

      Question 1

      - Create an onboarding plan for yourself. What would you want to learn and do to get oriented to our goals and work? What timeline would you anticipate those activities taking? - Improve overall predictability of our pipeline for consulting projects, including measures for increasing both the quantity and quality of prospective client projects. - Consulting is our main money-maker, but we need it to run much more predictably and efficiently so we have the capacity for as many projects as possible while also doing referral-worthy work for our clients. Some of our biggest challenges with operations revolve around maintaining our pipeline at a level that makes it possible to predict quarterly revenue and plan for growth. Additionally, while our sales process is reasonably well-documented and adhered to, our project execution is very inconsistent, from how projects are carried out to the quality of the deliverables to clients. We would also like to hire a learning business consultant but have struggled to identify candidates capable of the high standards we hold for ourselves and our clients. We would like you to create a comprehensive plan that outlines specific strategies, refinements, and changes that will lead to success in resolving key issues that we’re experiencing in our consulting services. The plan should outline all strategies and tasks so that we can see success within 90 days of implementation. We would like you to create a 90-day plan that resolves/improves on the following: • Improve overall predictability of our pipeline for consulting projects, including measures for increasing both the quantity and quality of prospective client projects. • Recommend processes for identifying and vetting strong candidates for consulting positions and then onboarding them so they are ready to secure new business and assume full leadership of client engagements within 90 days of being hired.
      1 Answer
      1