I applied through a recruiter. The process took 6 weeks. I interviewed at T-Mobile in Apr 2010
Interview
Great regional recruiters, communication is clear, the hiring process is straight forward, online application, immediate email response stating that a recruiter is interested in you. Background check is somewhat lengthy and detailed. Be precise with all information provided. The recruiter is on the phone frequently to explain just where you stand in the process.
Interview questions [1]
Question 1
The first interview was on phone with recruiter. Second was with HR manager over the phone. On the third I was asked to give detailed information about the coaching process, skill vs will, and the next steps in each scenario. I provided verbatim examples of coaching sessions, there was a 2 man team, both with individual areas of focus. Very dynamic, interactive,mutual and challenging at times, overall very positive experience. This was followed by a 1:1 interview with site director.
I applied in-person. The process took 2 weeks. I interviewed at T-Mobile (Salem, OR) in Jan 2015
Interview
It is focuses on coaching and development and customer service skills. There is also a focus on balancing workloads. It is typically is a phone interview then a panel interview then you get moved on to the site director.
Interview questions [1]
Question 1
Tell us about a time you felt with about a time you provided excellent customer service
I applied online. The process took 1+ week. I interviewed at T-Mobile (Wichita, KS) in May 2014
Interview
I had a panel interview for my first interview. It consisted of managers. Then i had a second interview with the Director and head of HR. Everyone was very nice and it is a very diverse place to work.
